Lupine / Services
Managed IT & support
Most small businesses don't need an in-house IT department. They need one team that already understands how their office is set up, keeps routine maintenance handled, and answers the phone when something stops working.
What's covered
What you get
- A named contact who knows your setup, not a ticket queue
- Windows and Mac updates kept current, tested before they go out
- Backups running and, more importantly, checked
- Staff accounts, email and passwords set up and cleaned up when people leave
- Printers, shared drives and the small things that eat your morning
- Monitoring, so the failed backup gets noticed before you need it
- Straight answers about what to replace and what to leave alone
- A written record of how your office is put together
When people call
What that looks like
IT falls to whoever's available
When "who handles IT" means the owner, or whoever happens to be free, it costs more than it appears to — in hours lost, and in decisions that never get proper attention.
Things work until they don't
Backups that have never been tested. Updates postponed for months. One person who knows the Wi-Fi password. Everything runs fine until it doesn't — and then it's a costly week.
Whoever set it up has moved on
Someone set things up years ago and has since moved on. Nothing was documented, and no one wants to be the first to touch it.
Not sure this is something we handle?
Call and describe what's going on. If it's something we can resolve over the phone in a few minutes, that's exactly what we'll do — at no charge.
Also
Other things we do
Networks & Wi-Fi
Wi-Fi that reaches the whole building, wiring that makes sense, and a network that doesn't need rebooting.
What this covers →Security cameras & access
Camera systems that record what you need, that you can actually check from your phone.
What this covers →Computers, setup & repair
New machines set up properly, old ones fixed or retired, and staff moved over without losing a day.
What this covers →